You may request a return within 30 days after delivery. Requests submitted after the 30-day period may not be accepted unless required by applicable law.

Contact customer support before sending any product. Returns sent without authorization, to an unapproved address, or without following the supplied instructions may be delayed or refused.

To qualify for a return, an item must generally be unused, unworn, unwashed, unaltered, and in its original condition. Original packaging, tags, labels, accessories, manuals, inserts, and included materials must be returned where applicable.

You may be asked to provide the order number, reason for return, and photographs showing the item's condition.

Items that are used, washed, worn, damaged after delivery, altered, missing packaging or components, or otherwise not in resalable condition may be ineligible. Personalized, customized, clearance, final-sale, hygiene-sensitive, or gift-card products may also be excluded where identified before purchase.

These restrictions do not limit rights that cannot be excluded under applicable law.

Email service@moeuya.com within 30 days of delivery and include your order number, the email used at checkout, the item to be returned, the reason for the request, and relevant photographs where appropriate.

After review, customer support will confirm whether the return is approved and provide the return instructions and destination.

For preference-based returns, including change of mind, ordering the wrong size or option, or no longer wanting the item, the customer is generally responsible for return shipping and any related carrier costs.

Use a trackable shipping method and retain the receipt. We are not responsible for customer-return packages lost or damaged before reaching the approved return facility.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly. Include the order number, a description of the issue, photographs or video, and images of the shipping label and exterior packaging.

After confirmation, we will provide an appropriate replacement, reshipment, refund, or return solution without requiring you to bear return costs attributable to our error.

Minor variations in color, texture, weave, stitching, finish, dimensions, tone, or surface detail may occur because of materials, production batches, lighting, and screen settings. Such variations are not automatically defects.

Returned items are inspected after arrival. We may assess the product, packaging, accessories, and reason for return. If the item does not satisfy the eligibility requirements, the refund may be reduced or declined where permitted by law.

When a return is approved after inspection, the refund will be issued to the original payment method. Refund processing generally takes 5–10 business days after inspection.

Your bank or payment provider may require additional time to post the refund. Original shipping fees, expedited shipping charges, duties, taxes, and other non-product charges are not refundable unless required by law or the return results from a confirmed error attributable to us.

Direct exchanges may not always be available. When appropriate, you may be asked to return the original item and place a new order. Replacement availability depends on current inventory.

Contact us as soon as possible to request cancellation. Cancellation is not guaranteed after an order enters processing, fulfillment, or shipment. If cancellation is no longer possible, you may request an eligible return after delivery.

Email service@moeuya.com or call +86 159 2000 5246. Customer service is available daily from 8:00 AM to 10:00 PM. Include your order number in all return communications.