By accessing the website, placing an order, or using related services, you agree to these Terms and Conditions and the policies referenced on the website. If you do not agree, do not use the services or submit an order.

You must be legally capable of entering a binding agreement or use the services with authorization from a parent or legal guardian.

We aim to present product descriptions, colors, dimensions, materials, images, availability, and prices accurately. Screen settings, lighting, material characteristics, production batches, and photography may cause minor differences.

Products and availability may change without notice. We may limit quantities, discontinue items, correct errors, or cancel orders when inventory is unavailable.

An order submission is an offer to purchase. Receipt of an order-confirmation message does not necessarily constitute final acceptance. An order may be reviewed for inventory, payment authorization, address accuracy, fraud prevention, and compliance.

We may accept, reject, limit, or cancel an order for legitimate reasons, including payment failure, suspected fraud, pricing errors, inventory issues, restricted delivery, or inaccurate information. If a cancelled order has been charged, an appropriate refund will be issued.

Prices and currency are shown on the website and during checkout. Applicable shipping, taxes, duties, or fees will be displayed where available or assessed by relevant authorities.

Obvious pricing or product-information errors may be corrected. We may contact you for confirmation or cancel the affected order and refund any payment received.

You represent that you are authorized to use the submitted payment method. Payment must be successfully authorized before processing. Payment providers may conduct authentication and fraud checks.

We do not directly store complete card numbers or security codes. Payment processing is subject to the provider's terms and privacy practices.

Orders are generally processed within 1–3 business days. Estimated delivery is generally 7–12 business days after shipment. Estimates are not guarantees and may be affected by carriers, customs, weather, address problems, or other circumstances outside reasonable control.

You are responsible for providing accurate delivery information and monitoring tracking. Detailed rules appear in the Shipping Policy.

Contact customer support promptly to request an order cancellation or change. We cannot guarantee changes after processing, packing, fulfillment, or shipment begins.

Eligible products may be returned within 30 days after delivery. Contact customer support before sending merchandise. Items must generally be unused and in original condition with packaging and included materials.

Preference-based return shipping is generally the customer's responsibility. For confirmed damage, defects, incomplete shipments, or incorrect items attributable to us, an appropriate solution will be provided without customer-paid return costs.

Approved refunds are issued to the original payment method and generally processed within 5–10 business days after inspection.

• Provide accurate contact, payment, billing, and shipping information.
• Use the website lawfully and without interfering with its operation.
• Review product details and order information before purchase.
• Protect account credentials and notify us of suspected unauthorized activity.
• Follow return, delivery, safety, care, and usage instructions.

You may not use the website for fraud, unlawful activity, infringement, malicious code, unauthorized access, scraping that disrupts the service, resale deception, harassment, or interference with security or operation.

Website content, including text, graphics, branding, layouts, photographs, and design elements, is protected by applicable intellectual-property laws. Except as allowed by law, content may not be copied, reproduced, distributed, modified, or commercially exploited without permission.

The website may rely on or link to payment providers, carriers, commerce platforms, analytics services, and other third parties. Their services are subject to their own terms and policies. We are not responsible for independent third-party websites or conduct beyond our reasonable control.

To the maximum extent permitted by law, the website and services are provided on an "as available" basis. We do not guarantee uninterrupted access, error-free operation, or that every product will always be available.

Nothing in these terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

To the maximum extent permitted by law, liability for indirect, incidental, special, consequential, or punitive loss is excluded. Any liability that cannot be excluded remains limited only to the extent permitted by applicable law.

Where permitted by law, you agree to be responsible for claims or losses resulting from your unlawful use of the services, violation of these terms, or infringement of another person's rights.

These terms are governed by applicable law, without limiting mandatory consumer protections available in your place of residence. Before formal proceedings, please contact customer support so the issue can be reviewed and an appropriate resolution attempted.

We may revise these terms for operational, legal, or regulatory reasons. Updated terms apply when posted, subject to applicable law. If one provision is unenforceable, the remaining provisions continue in effect.

Questions may be sent to service@moeuya.com. Customer service is available daily from 8:00 AM to 10:00 PM.